Participant

Answered

I Can't cancel my adobe creative cloud plan

Forum|Forum|8 years ago
December 27, 2017
3 replies
4664 views

I would like to cancel my plan but there is no cancel plan button and ask me to contact adobe for the cancellation but I have clicked so many times of"contact us" and it just keep showing me the tutorial page.Please,I need help!I would like to cancel the plan immediately.I have send a message to Contact Customer Care but i did not get any reply.

Creative Cloud

This topic has been closed for replies.

Correct answer AxelMatt

Here you'll find the appropriate informations how to cancel your plan

How to cancel your Adobe Creative Cloud plan or membership

Axel

J

Jossue5E39

Participant

Adobe always does to us. They are robbers, this is bassically ilegal. There was a time I canceled the plan and they charged again even tho I told them I didn´t want their plan. Adobe can you be honest for once?

A

audrao66174675

Participant

Adobe did this to me to. Renewed my script without my permission and now want to charge me a years worth to cancel. I have been on hold I'm the phone trying to cancel for over a hour. I'm about to get a lawyer. They have obviously been doing this to many if us. In taking class action if they don't fix this.

akitsukis53277801Author

Participant

I can see that many of us faced this problem too.May i ask which subscription are you using?I am currently using the one year subscription.So i have to wait until next year to cancel.If not,i will be charged a cancellation fee due to the contract.I did not read the terms and policy properly when i bought the plan I decided to continue the plan until the end of contract.If they renew the script without my permission,I am going to take action too

G

gregh93510365

Participant

Adobe, the website just sends us in circles and doesn't connect to anyone. You KNOW this.

If you get them on the phone the rep will try and cut you a deal. If you persist in cancelling they won't put it through because it obviously costs them incentive money.

I have been trying to cancel for SIX MONTHS and I am talking to an attorney. This is obviously a huge problem and they are taking us all to the cleaners.

AxelMatt

Correct answer

Community Expert

Here you'll find the appropriate informations how to cancel your plan

How to cancel your Adobe Creative Cloud plan or membership

Axel

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

akitsukis53277801Author

Participant

Hi Axel,the screen that appear does not have a "cancel plan" button so I have to contact Adobe for cancellation.Would you please help me to cancel the plan?I wish to cancel the plan immediately.

AxelMatt

Community Expert

This is a user-to-user forum and I'm a normal user as you.

Click here to contact Adobe staff to help

Chat help: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link above.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

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