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polaroidems
Participant
January 14, 2017
Question

I can't change the email in the Creative Cloud application

  • January 14, 2017
  • 1 reply
  • 576 views

Okay, so I have just bought a plan for Photoshop CC and when I open Creative Cloud I am shown an email I used for the trial a long time ago but that email doesn't exist anymore the only options on the screen are "check again and continue" and "resend verification email."  I cannot manage my plan yet to cancel it like one post said to, and I cant find the "opm.db" in the OOBE folder to delete it. I also don't have the option to sign out of that email in the settings tab... I'm pretty lost...

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1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
January 14, 2017

Some Change/Verify Account links https://forums.adobe.com/thread/1465499 that may help

-email address https://forums.adobe.com/thread/1446019

or

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

P
polaroidemsAuthor
Participant
January 14, 2017

When I click the gear icon the only options that show are "help," "open as a window", and "quit". And I when I find the OOBE folder the only thing in it is a Text Edit Document named "ffc"

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