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Buddy_Bob
Inspiring
January 6, 2015
Answered

I can't connect to Adobe online when I try to install PSE 13.

  • January 6, 2015
  • 3 replies
  • 232 views

When I try to run the installation disc, after the installer loads it asks that you log on to Adobe in order to continue with the installation. When I click on "Sign In" the 4 squares that indicate it's trying to connect "spins" but never connects. I have to resort to the "Task Manager" to get it to close. No "Error" messages are given.  I've turned off my Firewall and Anti-Virus, ran Disk Cleanup to remove my Temporary Files and even tried a Clean Boot, all with the same results. I even tried downloading the trial version in hopes of simply using my purchased serial no. to activate it, but had the same results. Trying to explain this to a "Chat Box" is a joke. Hope someone can help me.   Buddy Bob

    This topic has been closed for replies.
    Correct answer Buddy_Bob

    Just wanted to thank Pat and Mandeep for trying to help me out.  After spending 4 1/2 hours online with 3 different "Chat Techs" and another hour on my own, I finally have PSE 13 installed. Thanks again people.

    3 replies

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    Buddy_BobAuthorCorrect answer
    Inspiring
    January 7, 2015

    Just wanted to thank Pat and Mandeep for trying to help me out.  After spending 4 1/2 hours online with 3 different "Chat Techs" and another hour on my own, I finally have PSE 13 installed. Thanks again people.

      pwillener
      pwillener
      Legend
      January 6, 2015

      Try downloading the offline installer from http://prodesigntools.com/photoshop-elements-13-direct-download-links-premiere.html

      Make sure you follow the Very Important Instructions on that page.

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      Buddy_BobAuthor
      Inspiring
      January 6, 2015

      I appreciate your efforts Pat but it still required me to sign in to Adobe and that's where it all stopped just like the other attempts. Thanks again for your efforts.

      Mandeep5062
      Mandeep5062
      Participating Frequently
      January 6, 2015

      Hi Buddy,

      -- What OS are you using?

      -- Can you sign in to Adobe.com from your machine using your Adobe ID?

      -- Did you restart your machine and tried it ?

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      Buddy_BobAuthor
      Inspiring
      January 6, 2015

      Thanks Mandeep5062. My OS is Windows 7. Yes I can log on through my browser (Chrome) and I tried the restart 3 times before I tried the Clean Boot.  ?

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