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Participant
August 20, 2012
Question

I can't de-activate my Adobe software because the computer is broken

  • August 20, 2012
  • 2 replies
  • 510 views

My Mac Book Pro video card is dead but the HD is okay. I want to de-activate my CS3 Design Suite and active it on a new OS Mountain Lion Mac Book Pro so I can upgrade it to CS6. Mac Genius can copy over to new Mac for me but will it won't be deactivated, will I be able to do it on new Mac or should you deactivate it first for me, at your end?

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    2 replies

    MichaelKazlow
    Legend
    August 20, 2012

    You do not need the old software to install the latest. Just have the old serial number handy.

    Mylenium
    Legend
    August 20, 2012

    Don't even try to copy over files. It's a waste of time. Simply reinstall using the original media. Call support to reset activations.

    Mylenium