I can't download Acobat x

Sorry, I left out one piece of information. The same thing happened when I went to get a new computer two years ago. I have a download version of Acrobat seven. The The technician at Adobe came over the Internet to look at my computer and saw that I was not lying because I had hundreds of documents that I have written since I write books that used Adobe acrobat seven so he did a force purchase with a code that is why I have Acrobat 10 with a serial number. Now that by Gateway computer crashed then went to Best Buy and bought a new HP computer with Windows 8 and now they do not transfer the programs and only the data and I now feel I should be able to get Acrobat back at no charge since I I own that license. What should I do sense no one answers the phone at Adobe for this problem. I really hate dealing with a company that has support where you have to go through hoops on the computer and even have to go to a chat room. I do not have time for this. Maybe I should tell Adobe by and go buy something from someone else who gives better support to humans.