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Participant
October 15, 2014
Question

I can't download Acobat x

  • October 15, 2014
  • 1 reply
  • 182 views

I have key # and trying to download Acrobat X but Adobe states must have earlier version on computer? My computer crashed and install on new one

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    1 reply

    Ned Murphy
    Legend
    October 15, 2014

    That sounds like you own an upgrade version of Acrobat X.  When you install an uopgrade you need to provide proof that you own a qualifying earlier version.  It should also offer you the option of providing a serial number for the older version instead of having it installed.

    DonaldFAuthor
    Participant
    October 15, 2014

    Sorry, I left out one piece of information. The same thing happened when I went to get a new computer two years ago. I have a download version of Acrobat seven. The The technician at Adobe came over the Internet to look at my computer and saw that I was not lying because I had hundreds of documents that I have written since I write books that used Adobe acrobat seven so he did a force purchase with a code that is why I have Acrobat 10 with a serial number. Now that by Gateway computer crashed then went to Best Buy and bought a new HP computer with Windows 8 and now they do not transfer the programs and only the data and I now feel I should be able to get Acrobat back at no charge since I I own that license. What should I do sense no one answers the phone at Adobe for this problem. I really hate dealing with a company that has support where you have to go through hoops on the computer and even have to go to a chat room. I do not have time for this. Maybe I should tell Adobe by and go buy something from someone else who gives better support to humans.

    Jeffrey_A_Wright
    Legend
    October 15, 2014

    DonaldF do you have a previous version serial number registered under your account at http://www.adobe.com/?  You can find more information on how to locate your serial number under your account at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.