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abuelitoton
Participant
March 13, 2016
Answered

I can't download an upgrade. now I can not work with any program.

  • March 13, 2016
  • 1 reply
  • 219 views

I have a MacBook Pro.

I was working well until last year's June or something when I intended to download un upgrade of CC, I failed but I continued working with Lr and Ps programs.

Now I can not do either these. I'tried everything Adobe says. I don't know what to do. (maybe not paying anymore).

I am an amateur (73 yo), I use Lr two or three times a month.

This topic has been closed for replies.
Correct answer kglad

uninstall everything cc including the desktop app, Uninstall the Adobe Creative Cloud desktop application

clean per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud

use the desktop app to install your cc programs.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
March 14, 2016

uninstall everything cc including the desktop app, Uninstall the Adobe Creative Cloud desktop application

clean per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud

use the desktop app to install your cc programs.

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