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Participant
April 21, 2018
Answered

I can't download my order of Photoshop and Premiere Elements 12

  • April 21, 2018
  • 2 replies
  • 535 views

Hello,

I entry in my account, I see my order with the order I bought but when I click to download it give me an error message that I put below, how can I fix it? I need to download my product

This topic has been closed for replies.
Correct answer kglad

try using a different browser.

if that fails, you can download the public installation files but your edu serial number may not work with it, but try:

Single user licensee downloadable installation files available:


Updates

  • Download and installation help for Adobe links

  • Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

And a big thank you to Jim @ Prodesigntools for helping me with these links!

2 replies

Participating Frequently
April 23, 2018
kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
April 21, 2018

try using a different browser.

if that fails, you can download the public installation files but your edu serial number may not work with it, but try:

Single user licensee downloadable installation files available:


Updates

  • Download and installation help for Adobe links

  • Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

And a big thank you to Jim @ Prodesigntools for helping me with these links!