I can't download Photoshop elements 13, Why?

Question

I have purchased Photoshop elements 13 and have tried to download it. The window that came up showed two links and said "Click the individual file links to download using your browser." I clicked on the first one. It showed the download in progress, but after it downloaded it, I can't find it on my computer anywhere. So I went to the second link and tried to download that one too. It comes back with an error "The file archive part of Abode Photoshop Elements 13 is missing. You need all parts in the same folder in order to extract Adobe Photoshop Elements 13. Please download all parts." What have I done wrong? I am using windows 7, 32-bit operating system.

kglad · Answer

Downloadable installation files available:Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3Acrobat: XI, X | 9,8 | 9 standard Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 macPhotoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 macLightroom: 5.7.1| 5 | 4 | 3Captivate: 8 | 7 | 6 | 5.5, 5Contribute: CS5 | CS4, CS3Download and installation help for Adobe linksDownload and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded