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Participant
January 20, 2015
Question

I can't download Photoshop elements 13, Why?

  • January 20, 2015
  • 1 reply
  • 268 views

I have purchased Photoshop elements 13 and have tried to download it. The window that came up showed two links and said "Click the individual file links to download using your browser." I clicked on the first one. It showed the download in progress, but after it downloaded it, I can't find it on my computer anywhere. So I went to the second link and tried to download that one too. It comes back with an error "The file archive part of Abode Photoshop Elements 13 is missing. You need all parts in the same folder in order to extract Adobe Photoshop Elements 13. Please download all parts." What have I done wrong? I am using windows 7, 32-bit operating system.

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1 reply

kglad
Community Expert
Community Expert
January 21, 2015

Downloadable installation files available:

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

smohiuddin
Participant
June 18, 2015

That is not the answer to her question. Why is Adobe making installation so complicated?

kglad
Community Expert
Community Expert
June 18, 2015

it's not complicated, but if you have limited computer skills it can seem so.