I can't download Premiere Pro

Forum|Forum|2 years ago
July 26, 2023
4 replies
1528 views

i pay for creative cloud, $55.99 but its not showing access to all and every

single Adobe program i was promised!!

it tells me to do a 7 day trial. like what?! i paid my money!!!

help!!

Mod note: Title was changed to removed all-caps. Please abide by Adobe Community Guidelines.

Installation

This topic has been closed for replies.

Correct answer Ann Bens

Sign out and in of Creative Cloud and try again.

Jeffrey_A_Wright

Community Manager

SuncityStargazingMagazine, I can confirm that you have an active membership for Creative Cloud applications under the account you used to post to this public discussion forum.

Please try the helpful suggestions offered by Ann, John, and Kglad, which cover several common solutions to fix the computer and allow you to download the promised Adobe programs.

If you continue encountering problems, SuncityStargazingMagizine, can you respond with the Adobe programs you are downloading and any error messages that occur?

It can be frustrating when we cannot use our paid-for services. Kglad, John, Ann, myself, and the rest of the Adobe Community look forward to your updates, SuncityStargazingMaghazine. We will have you unblocked and editing videos and photos soon!

SuncityStargazingMagazineAuthor

Participating Frequently

bottom line: i pay my monthly dues. in one sentence, why would it show me "buy", "try" instead of install? i think maybe i wasnt logged in to creative cloud dashboard correctly?

also, isnt there a number or direct support to contact Adobe since im a paid account?

kglad

Community Expert

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true