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SuncityStargazingMagazine
Participating Frequently
July 26, 2023
Answered

I can't download Premiere Pro

  • July 26, 2023
  • 4 replies
  • 1528 views

i pay for creative cloud, $55.99 but its not showing access to all and every

single Adobe program i was promised!!

 

it tells me to do a 7 day trial. like what?! i paid my money!!!

 

help!!

 

Mod note: Title was changed to removed all-caps. Please abide by Adobe Community Guidelines.

This topic has been closed for replies.
Correct answer Ann Bens

Sign out and in of Creative Cloud and try again.

4 replies

Jeffrey_A_Wright
Community Manager
Community Manager
July 26, 2023

SuncityStargazingMagazine, I can confirm that you have an active membership for Creative Cloud applications under the account you used to post to this public discussion forum.

 

Please try the helpful suggestions offered by Ann, John, and Kglad, which cover several common solutions to fix the computer and allow you to download the promised Adobe programs.

 

If you continue encountering problems, SuncityStargazingMagizine, can you respond with the Adobe programs you are downloading and any error messages that occur?

 

It can be frustrating when we cannot use our paid-for services. Kglad, John, Ann, myself, and the rest of the Adobe Community look forward to your updates, SuncityStargazingMaghazine. We will have you unblocked and editing videos and photos soon!

SuncityStargazingMagazine
Participating Frequently
July 26, 2023

bottom line: i pay my monthly dues. in one sentence, why would it show me "buy", "try" instead of install? i think maybe i wasnt logged in to creative cloud dashboard correctly?

 

also, isnt there a number or direct support to contact Adobe since im a paid account?

kglad
Community Expert
Community Expert
July 26, 2023

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

kglad
Community Expert
Community Expert
July 26, 2023

start with @John T Smith's first link.  

 

only if that fails, should you proceed to:

 

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

SuncityStargazingMagazine
Participating Frequently
August 3, 2023

thanks, i just relogged in to Creative Cloud and that worked

kglad
Community Expert
Community Expert
August 3, 2023

glad to hear it.  and you're welcome.

Ann Bens
Community Expert
Ann BensCommunity ExpertCorrect answer
Community Expert
July 26, 2023

Sign out and in of Creative Cloud and try again.

SuncityStargazingMagazine
Participating Frequently
August 3, 2023

Yes. This worked. It showed up on Creative Cloud as install, then one day it decided to switch to try or buy. But yes, the

relogin worked. All these other replies too confusing , but thanks.