I can't install Adobe Creative Suite 6 on my pc

Question

Hello, I worked for a big company and used the newest Adobe Programs. Now I am retired and I can't use them anymore. I have an original Adobe Creative Suite 6-package, but I don't succeed in installing it on my pc. While my account is open in Adobe, After 2% installing, I get the message 'Installation failed.

I also download the package 'Design and web' from the Adobe-page. After unpacking, I tried to install as an administrator. After 2% I get the same message 'Installation failed'. What can I do to installe it whitout Problems 🙂

Picture is in Dutch

Sorry for my bad English.

kglad · Answer

do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

then install cs6.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded