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Participant
September 12, 2025
Question

I can't install Adobe Creative Suite 6 on my pc

  • September 12, 2025
  • 2 replies
  • 100 views

Hello, I worked for a big company and used the newest Adobe Programs. Now I am retired and I can't use them anymore. I have an original Adobe Creative Suite 6-package, but I don't succeed in installing it on my pc. While my account is open in Adobe, After 2% installing, I get the message 'Installation failed.

I also download the package 'Design and web' from the Adobe-page. After unpacking, I tried to install as an administrator. After 2% I get the same message 'Installation failed'. What can I do to installe it whitout Problems 🙂

Picture is in Dutch

 

 

Sorry for my bad English.

2 replies

Nancy OShea
Community Expert
Community Expert
September 15, 2025

CS6 was built to run on older computers and operating systems. It hasn't been updated since 2012 when it came out.

https://helpx.adobe.com/creative-suite/kb/cs6-system-requirements.html

 

PC:

  • Intel® Pentium® 4 or AMD Athlon® 64 processor
  • Microsoft® Windows® XP with Service Pack 3 or Windows 7 with Service Pack 1.
  • Java™ Runtime Environment 1.6 (included)

MAC:

 

  • Multicore Intel® processor with 64-bit support
  • Mac OS X v10.6.8 or v10.7

 

 

What are your current computer specs?

 

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
Community Expert
September 12, 2025

 do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

then install cs6.