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Dimitris Charalampidis
Dimitris Charalampidis
Participant
April 18, 2021
Answered

I can't install Adobe XD Error Code 505

  • April 18, 2021
  • 1 reply
  • 4313 views

Good evening. I have a problem with Adobe XD. A few days ago I tried to update it, but failed. I then tried to reinstall it hoping to solve the problem. During the process it gets to 45% and disconnects from the Creative cloud. and shows me error code 505. I went here https://helpx.adobe.com/in/creative-cloud/kb/troubleshoot-download-install-logs.html#errorC505 and did all the steps, but it didn't solve the problem.
I also saw some posts that have been made about the same problem,maybe I will find a solution but I could not solve the problem.
I have enabled the secondary connection.
I have Windows 10 Pro 20H2 
I would appreciate your help, thanks in advance.

This topic has been closed for replies.
Correct answer Dimitris Charalampidis

Thanks, Motionstudio. I reviewed your account, and it seems like you are also encountering problems while trying to establish a chat session with our support team.

 

If you personally manage the network the computer is accessing, then see https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html for steps you can take to allow the computer to reach our servers.


Good evening.The problem I had with Adobe XD was fixed.The problem was on my computer, I reinstalled windows and fixed the problem.Now XD works very well.

1 reply

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
April 18, 2021

Hi @Dimitris Charalampidis,

Please ensure your computer/device meets or exceeds the minimum system requirements to run Creative Cloud + OS + all other apps you use. Check each one.
- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/xd/user-guide.html/xd/system-requirements.html

Error 505 indicates that the installer does not have proper permissions to complete the installation process.  If you have already implemented the steps listed in https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html then try creating a new computer user account.

 

If you're on Windows 10 (1803 or higher), can you connect install apps from the Microsoft Store?  I ask because Adobe XD uses the Universal Windows Platform to complete its installation process. Maybe your UWP installations are being blocked by a Firewall or Anti-Virus program. 

 

Nancy O'Shea— Product User & Community Expert
    Dimitris Charalampidis
    Dimitris CharalampidisAuthor
    Participant
    April 19, 2021

    Good morning.Thank you very much for the prompt response.
    My computer meets the system requirements to run Creative Cloud.I created a new user but I get an error in Creative Cloud.
    I am using several programs from Microsoft Store and they work normally without any problem.
    I also disabled the computer's firewall.But with no effect again the same error appears in XD,while all my other programs I have installed work normally

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    April 19, 2021

    Motionstudio, did you try creating a new local Administrator account as suggested by Nancy?  What error message do you receive while installing under the new account?

     

    For information on how to create a new local administrator account on Windows 10, see https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-10-20de74e0-ac7f-3502-a866-32915af2a34d.

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