I can't install After Effects due to the error: " Initiation of installer failed. This could be due to a missing file " .

Question

I'm trying to install this program on my new laptop with 64-bit Windows 10. I also tried to install it on the other computer with 64-bit Windows 7 and the same error occurred. Both computers are very good and I'm sure that they fulfill hardware requirements of AE. I will be very thankfull for every help. (Sorry for my gramma )

I'll also tell you that I haven't used creative cloud to download AE because while installing Creative Cloud there occured error : " failed to install the application services Creative Cloud ( error code: 1 ) "

Bani Verma · Accepted Answer

Hi Pawe%C5%82g81597370,Please refer to the below link:[CS5.5] Installer failed to initialize. Please download Adobe Support Advisor to detect the problem.Installation and launch log errors | Adobe Creative Suite 6, Adobe Creative Suite 5.5, Adobe Creative Suite 5 Troubleshoot error messages in Adobe Bootstrapper Creative Suite 5.5 and CS5Troubleshoot Adobe Creative Suite install issues with log filesLet us know if this helps.

kglad · Answer

start at the top and work your way down applying applicable fixes until your problem is resolved.

if cc (win): https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html

if, your error is:

"Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."

first, rename OOBE Folder to OOBE.old.

to find OOBE:

64 bit win OS: Program Files x86\Common Files\Adobe\OOBE

32 bit win OS: Program Files \Common Files\Adobe\OOBE

mac os: HD>library>application support>adobe>caps

mac os: USER>library>application support>adobe>OOB

if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.

if you're using a dvd to install:

copy the disc contents to a desktop directory and install from that directory.

if you're using a mac:

1. Try to Create a new user account in Mac with Administrator Priviledges.

2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them

3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.

4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.

5. Start the installation again.

if everything applicable above fails, check your installation logs:

http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

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