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pawełg81597370
Participant
February 12, 2016
Answered

I can't install After Effects due to the error: " Initiation of installer failed. This could be due to a missing file " .

  • February 12, 2016
  • 1 reply
  • 9019 views

I'm trying to install this program on my new laptop with 64-bit Windows 10. I also tried to install it on the other computer with 64-bit Windows 7 and the same error occurred. Both computers are very good and I'm sure that they fulfill hardware requirements of AE.  I will be very thankfull for every help. (Sorry for my gramma )

I'll also tell you that I haven't used creative cloud to download AE because while installing Creative Cloud there occured error : " failed to install the application services Creative Cloud ( error code: 1 ) "

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    1 reply

    kglad
    Community Expert
    Community Expert
    February 12, 2016

    start at the top and work your way down applying applicable fixes until your problem is resolved.

    if cc (win):  https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html

    if, your error is:

    "Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."

    first, rename OOBE Folder to OOBE.old.

    to find OOBE:

    64 bit win OS: Program Files x86\Common Files\Adobe\OOBE

    32 bit win OS: Program Files \Common Files\Adobe\OOBE

    mac os: HD>library>application support>adobe>caps

    mac os: USER>library>application support>adobe>OOB

    if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.

    if you're using a dvd to install:

    copy the disc contents to a desktop directory and install from that directory.

    if you're using a mac:

    1. Try to Create a new user account in Mac with Administrator Priviledges.

    2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them

    3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.

    4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.

    5. Start the installation again.

    if everything applicable above fails, check your installation logs:

    http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

    pawełg81597370
    Participant
    February 13, 2016

    Thank you for advices but none of these was helpful due to the fact that there is no folder  " Program Files x86\Common Files\Adobe " . I can't uninstall and reinstall the app because it has never downloaded. What do I have to do?