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theon79675898
theon79675898
Participant
October 6, 2021
Question

I can't install any Adobe program on M1 MacBook Pro, getting blank window on installer

  • October 6, 2021
  • 1 reply
  • 4385 views

I got a new MacBook and transfered everything from my old MacBook to the new one withe the Apple migration assistant. Now I cant install any Adobe programs due to an unknown error in the installer. 

Could someone pleas help me?

 

 

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
October 6, 2021

Theon, the use of the migration assistance is the cause of your current inability to install or use Adobe applications. Our applications are not designed to be copied from one computer. This is especially important if the new M1 Mac needs Universal app components but is blocked because the Intel versions were copied to the computer.

 

To try to recover, please download and run the CC Cleaner Tool from https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html.  You can then use the steps listed in https://helpx.adobe.com/creative-cloud/help/download-install-app.html to install any needed Adobe applications.

 

In the future, please migrate any needed documents and then install any required applications on the new computer.

    M
    Mich3ll3
    Participating Frequently
    December 14, 2021

    Goodevening Jeff,

     

    I'm just googling for a solution for this issue I have and encountered this chat.

     

    At this point I've tried several times to install all CC Apps on my new MacBookPro M1 (InDesign, Photoshop, Illustrator, etc). Via migration Assistance (but my programs keep on crashing or can't open any docs every single time) and just from scratch. I'm always getting the same 403 error. But the thing is... I can't download any apps via creative cloud... Everytime the same installation error occurs.

    My creative cloud is up to date, my firewall is open, etc. 

    What to do?

    Thank you for the help!

    Grt,

    Michelle

     

     

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    December 14, 2021

    Michelle, please discontinue using Migration Assistant in your efforts to install Adobe Creative Cloud applications.  For more information on how to recover from using the Migration Assistant https://community.adobe.com/t5/download-install-discussions/can-i-run-my-adobe-apps-on-apple-computers-that-use-the-apple-silicon-m1-chip/td-p/11623236.

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