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christophb18787287
christophb18787287
Participant
January 21, 2019
Answered

I can´t install Creative Cloud

  • January 21, 2019
  • 1 reply
  • 7126 views

Hello,

i can´t install the adobe creative cloud on a windows 10 pro system.

Everytime i want to start the cc app or a single installer app (photoshop or indesign), the app shuts down 2-4 secondes after opening without showing an error.

I also can´t log in into my account on the installer apps, they shut down before every time.

The problem only exist with the cc apps, Adobe Reader DC or flash player are working.

I also used the adobe cleaner tool and tried it again, same error.

The windwos 10 pro system is new installed, adobe cc ist the first thing i want to install.

Maybe someone can help.

If its easier, you can answer in german.

Thank you in advance

This topic has been closed for replies.
Correct answer kglad

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
January 21, 2019

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

E
ElliotFrahsSA
Participant
July 26, 2019

After following these steps, what should one try if Creative Cloud Installer is still stuck at 0%?

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 26, 2019

confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos?

if you can and still see a connection error, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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