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Participant
October 4, 2022
Question

I can't install Creative Cloud

  • October 4, 2022
  • 2 replies
  • 118 views

I have a MacBook Pro M1 Pro. Recently I had to clean the storage and I might have delete some Adobe folders that now are affecting the reinstallation of its programs.

What happens is that I run the dmg, the installation ends and I don't get the app, it's so weird. If anyone has the solution I would be so grateful

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2 replies

kglad
Community Expert
Community Expert
October 4, 2022

 do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

Peru Bob
Community Expert
Community Expert
October 4, 2022