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CayleighKlink
Participant
January 9, 2024
Answered

I can't install Creative Cloud desktop app due to not enough disk space

  • January 9, 2024
  • 3 replies
  • 3035 views

I have tried to update my creative cloud desktop app with no success. So after that, I uninstalled the app (and all other adobe apps) and redownloaded it. When I try to install the app, the install fails at around 37%. The creative cloud desktop app says "The installer encountered an error most likely because there is no space on the disk to complete the installation or one of the downloaded files has been corrupted (Error code: 202)" I have about 85GB free space on my C: Drive and 156GB on my 😧 Drive. This must surely be enough space as I previously had CC installed as well as several other Adobe apps such as Premiere Pro and After Effects. Please help? Thanks

    This topic has been closed for replies.
    Correct answer kglad

    if the above fails, do a clean install:
    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    check for, and if available, update your os

    if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

    if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

    restart your computer (don't skip this)

    reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    use the desktop app to install your cc programs/trials

    NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

    3 replies

    C
    CayleighKlinkAuthor
    Participant
    January 9, 2024

    Thanks, using the alternative download link seemed to fix the problem.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 9, 2024

    excellent. (and thanks for the follow-up.)

      kglad
      Community Expert
      kgladCommunity ExpertCorrect answer
      Community Expert
      January 9, 2024

      if the above fails, do a clean install:
      clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

      check for, and if available, update your os

      if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

      if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

      restart your computer (don't skip this)

      reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

      use the desktop app to install your cc programs/trials

      NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

      B
      Community Expert
      Ben MCommunity Expert
      Community Expert
      January 9, 2024

      202 could mean that one or more of the files is corrupted and is not necessarily related to your disk space. Try following the instructions from this post: https://community.adobe.com/t5/download-install-discussions/creative-cloud-desktop-error-202/td-p/9661128 

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