I can't install illustrator

Forum|Forum|5 years ago
February 3, 2021
2 replies
332 views

when i try to install illustrator , this message appear:

update required, you must update your system ,

and i can't update windows

what can i do??

Installation

This topic has been closed for replies.

M

mimi_r

Participant

I have the same problem. I installed Creative Cloud as I need to get Illustrator for a course. As I have Windows 8, I installed an earlier version - one that was compatible with Windows 8. The installation completed however when I was given the screen to access Illustrator, it indicates that its not compatible! When I clicked the button for More details on this problem, its telling me that I require Windows 10. This shouldn't be happening as I chose an earlier version suitable for Windows 8. I uninstalled and re-installed several times now to see if the issue might be rectified but it wasn't. I also shut down the machine and re-started it but still the application is not working.

There seems to be no option to fix the problem either as the installation completed.

T

Test Screen Name

Legend

What is this older version, and how did you choose it? Please give the exact version number, and where you chose it.

M

mimi_r

Participant

I searched the Adobe help pages for assistance and all I can say is that
these links etc provided by Adobe are terrible - they don't work correctly
and have added to my problems!!

For instance, Adobe recommended that their *uninstaller* zip file should be
used to un-install the Creative Cloud app from your desktop. So I used
that as I wanted to try and install the application again. That was a
disaster as it didn't clear Adobe fully from my machine. I then tried to
use the *uninstall/change* option that's available within Windows - *Add/Remove
Programs *but the Adobe program was no longer listed there as the Adobe
unistaller had obviously removed that part! However, Adobe files were
still present within Program Files. All I can say is, that's created
problems in itself - caused by Adobe!!!

I've Windows 8 on my machine so I used the following link for the
alternative earlier version of Creative Cloud:

https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html#sa_src=web-messaging

There's an option there to use *Windows 7, 8 and 8.1 (64-bit versions)* so
I choose that download link. The installation completed however its still
telling me that Illustrator is incompatible and I need to upgrade to
Windows 10. I checked out the version of Illustrator on this download and
it would appear that the 'earlier version' link is actually incorrect - it
downloaded the latest version!!!

I'm totally pissed off at this stage and have spent many, many hours trying
to work around these Adobe problems. I've signed up for a course that I
can't access and as far as I'm concerned it's Adobe's fault for providing
links that are incorrect!!!!