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BrixhamMike
Participant
April 15, 2021
Answered

I can't install Photoshop Elements on my new PC

  • April 15, 2021
  • 2 replies
  • 915 views

I have Elements 10 (Yes, I know it is old, but I don't use it much so I don't want to buy a new version!). I have just bought a new PC. I uninstalled Elements from my old PC, but now I can't install it on my new PC. It says my licence number is invalid (and, yes, I have rechecked my typing several times).

Any suggestions as to what I can do, please?

This topic has been closed for replies.

2 replies

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
April 15, 2021

If that doesn't work, see here:

https://helpx.adobe.com/x-productkb/global/invalid-revoked-serial-numbers.html

and here:

https://www.adobe.com/genuine/landing-dnr.html?promoid=791Y6S4Z

B
BrixhamMikeAuthor
Participant
April 23, 2021

Thank you, Peru Bob. The help pages that you pointed me to (which I hadn't previously found) sorted me out. My software is now installed.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
April 24, 2021

You're welcome. 

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
April 15, 2021

Go to Adobe Customer Service (make sure to sign into your Adobe account first) and only ask to have your activations reset:
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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