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Ali Emre349243988c7t
Participant
January 20, 2024
Question

I can't install the Creative Cloud App on Macos.

  • January 20, 2024
  • 3 replies
  • 267 views

I successfully download and install the app, but then the app doesn't show up anywhere. It does not give any error. The only suspicious thing is that the installation takes a very short time. You can see my steps in the video.

https://streamable.com/i3q7q3

    This topic has been closed for replies.

    3 replies

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    January 25, 2024

    Hi @Ali Emre349243988c7t,

    I'm chiming in to see if you got your issue resolved or if you still need help.

    Thanks,

    Shivangi 

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity Expert
    Community Expert
    January 21, 2024

    In the Dock click on Finder, then go to

    Applications/Adobe Creative Cloud/Adobe Creative Cloud

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 20, 2024

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    check for, and if available, update your os

    restart your computer (don't skip this)

    reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    use the desktop app to install your cc programs/trials

    NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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