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Designer10023
Participant
April 28, 2020
Question

I can't install the Creative Cloud desktop app

  • April 28, 2020
  • 1 reply
  • 706 views

I've been having major issues with my creative cloud apps. I tried uninstalling the creative cloud and all my CC apps and now I can't reinstall it on my computer. It keeps getting stuck and I get different error messages. I tried everything I could find online to fix it. I used the Adobe Creative cloud cleaner, I tried deleting everything from my computer CC related in my utilities and preferences. I renamed and even deleted the OOBE folder. I even tried creating a new administrator account and nothing works. Any help is greatly appreciated.

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1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
April 28, 2020

Designer10023, were you able to complete the three solutions listed in http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html or do you have any questions?  If you have completed the steps listed, and have no questions, then please contact our support team at https://helpx.adobe.com/contact.html so that direct assistance can be provided to identify and resolve the error you are encountering.

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