I can't install the new Elements 14

Dear all,

I bought the new Elements 14 and was trying to install it, but I dosen't work!!!

What to do?

Thanks

Ingelise

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Participating Frequently

Please elaborate the issue in detail .

What exactly happening when you try to install ? Are you getting any error message ?

If possible post a screenshot .

Participant

Dear Helper,

When I run the installation process, the first couple of steps with, extract all data, log in and tip in my new serial number all goes well.

I chooses the English version, before I was working on the German, I had the Element 8 until now.

The Installer only get to around 10 to max 20% before I get the following error messages:

It's in German, but I suppose you seen it before!

I tried it several time to run the installation bought with Google Crome and FireFox.

So what do I do next?

Best regards

Ingelise

Sent from my iPhone

Participating Frequently

I am unable to see screenshot, that's okay , please mention exact error message you are getting.

If you wish to try to upload screenshot again , make sure it is std format like JPG , ..etc

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