I can't log in, because the page refreshing every time

Forum|Forum|3 years ago
January 31, 2023
4 replies
2453 views

Hi,

Ik reset my macbook and I want to download creative cloud but the page to login is refreshing every time again and again.

I have a adobe student package from Surfspot.

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P

pleun28194812a025Author

Participant

Thanks for the answers! Another browser downloaded Creative Cloud. But there is a new problem. I can't download Indesign because de MacOS isn't compatible. I try to update this but that didn't work...

jane-e

Community Expert

@pleun28194812a025

You didn't say your macOS version. The CC app offers the current and one previous version. ProDesign Tools has some previous versions available for direct download that work with your paid subscription.

https://prodesigntools.com/

Jane

Kanikas

Community Manager

Hi,

Were you able to log in to the Creative Cloud app?

Please try steps shared in the link for help:https://helpx.adobe.com/in/download-install/kb/cc-sign-in-prompt.html

Do let us know the outcome and feel free to update the discussion for any other questions.

Regards

Kanika

jane-e

Community Expert

@pleun28194812a025

I've moved your post about your student account from Enterprise & Teams to Download & Install.

Jane

kglad

Community Expert

install the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.