I can't log into my new account?

Forum|Forum|5 years ago
April 7, 2021
2 replies
209 views

I just made an account for the adobe creative cloud and I am currently trying to install photoshop. When I click to download photoshop it takes me to the creative cloud but it says that I am signed out, but when I click the sign-in button it does not allow me to access and brings me to the exact same screen. I was previously signed in under a school account but that account has since been deactivated and the subscription cancelled. Please help :(.

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John T Smith

Community Expert

Did you sign OUT of the school account?

Sign Out When Sign In https://community.adobe.com/t5/Get-Started/sign-in-help/td-p/6071780
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
-and 'looping' https://community.adobe.com/t5/Get-Started/Re-quot-Sign-in-Required-quot-Loop/td-p/6257463

AxelMatt

Community Expert

How long has it been since you subscribed? It takes up to 24 hours to activate the subscription.

Clear the browser cache and the temporary internet files, enable cookies and then try again.

If this doesn't try another browser.

BTW: You can't install Photoshop directly. You have install the Creative Cloud Desktop Client first. From this you can install all other apps that you have in your subscription.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI

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