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Amy Yarra
Amy Yarra
Participant
March 15, 2019
Frage

I can't make a payment on Adobe Creative Cloud Photography plan (one-year)

  • March 15, 2019
  • 2 Antworten
  • 305 Ansichten

I tried to confirm membership on Safari, Chrome, Firefox and smartphone, but it hasn't worked, it's still this page.

I don't know what happended? I contacted to internet service provider to fix this problem, they told me they had tried to solve their best and found that this promble didn't relate to them, I should directly contact to Adobe CC. So what should I do?

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2 Antworten

T
Adobe Employee
Tom Pattyn
Adobe Employee
March 15, 2019

You can also go to Adobe.com and click in the top left corner on "Creativity and Design", then choose "View all plans & pricing".

Depending on where you're based, you might see a phone number for Adobe Sales there.

Can't guarantee that they can solve your problem, but they can have a look at your account and book an order for you.

Ned Murphy
Ned Murphy
Legend
March 15, 2019

Contact Customer Support - these forums are not them.

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership

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