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michałr62490375
Participant
February 3, 2018
Answered

I can't manage my plans and products - why?

  • February 3, 2018
  • 2 replies
  • 2209 views

Hello!

I would like to add second device to my program. I've installed CC and it told me that I ave no permission to install it on another device. So i went to my account to check devices and i find out that it's impossible. How can I manage my devices?

I wanted to call Adobe but they work mon-fri and chat is unavailable ;/

This topic has been closed for replies.
Correct answer kglad

https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

if that fails to help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

or contact the Adobe Twitter team at @AdobeCare

2 replies

thatsmauri
Community Expert
Community Expert
February 3, 2018

Hi michałr62490375,

additionally to kglad's message: this page shouldn't be rendered partially blank! Could you please check
and see, if you're using any AdBlocker or other script blocking plugins - such as NoScript - in your
browser?

Also, what browser do you use and did changing it to another one still shows the page like that?

Kind Regards,
Maurice

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
February 3, 2018

https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

if that fails to help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

or contact the Adobe Twitter team at @AdobeCare