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mayuadobe
mayuadobe
Participating Frequently
June 30, 2014
Question

I can't open After Effect cc

  • June 30, 2014
  • 1 reply
  • 319 views

I download After Effect cc, and when i open the app get a message that says:


Adobe Application Manager, required to start the trial version,

missing or damaged.

Download Adobe Application Manager again

http://www.adobe.com/go/applicationmanager_es.


That don't. Whether you uninstall everything related to Creative Cloud and went back to install and keeps coming out the same message.

I downloaded Adobe Muse cc and nothing happened, works perfect


    This topic has been closed for replies.

    1 reply

    Szalam
    Community Expert
    SzalamCommunity Expert
    Community Expert
    June 30, 2014

    When you uninstall everything, make sure you also run the Adobe CC Cleaner before you reinstall anything.

    If that doesn't help, we're going to need to know a bit more information, such as what operating system you're using.

    mayuadobe
    mayuadobeAuthor
    Participating Frequently
    June 30, 2014

    well

    not served

    still get the same message

    I have Maverick  10.9.3

    mayuadobe
    mayuadobeAuthor
    Participating Frequently
    June 30, 2014

    A week ago I could not install Adobe Creative Cloud desktop and help through the Forum did this:

    Close the installation.

    Go to Application -> Utilities -> Adobe Installers -> If there is any uninstaller for Creative Cloud Desktop, uninstall it and run That.

    Go To Macintosh HD / Library / Application Support / Adobe /

    Rename OOBE to OOBE_old

    Now you need to open library for Hidden users.

    helpx.adobe.com / x-productkb / global / access-hidden-user-library-files.html

    Once hidden library is open.

    Go to Application Support / Adobe / OOBE folder

    Rename OOBE to OOBE_old

    Try to Restart computer and install again.

    Useful links: http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

    You can Also Craete a new administrator user account and then try to install.

    It helped me a lot and I was able to install and use. I download After Effect cc and was when the message came out that was damaged Adobe Application Manager

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