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Participant
July 24, 2026
Question

I can't see the site

  • July 24, 2026
  • 4 replies
  • 28 views

I bought a new labtop. So I have to download premiere pro again. But when I click the premiere pro app, it is not open. I already subscribed the premiere, and paid the price. But it doesn’t work. 

when I try it on chrome, the same happens.

What should I do now? Please resolve it. 

 

    4 replies

    Nancy OShea
    Community Expert
    Community Expert
    July 24, 2026

    After installing the Creative Cloud desktop app, did you restart your computer?

     

    Nancy O'Shea— Product User & Community Expert
    kglad
    Community Expert
    Community Expert
    July 24, 2026

    @Leejinhan 

     

    first try, resetting the cc app:

     

    To reset the Creative Cloud desktop app, make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R

     

    then try installing premiere using the cc desktop app.

    MyerPj
    Community Expert
    Community Expert
    July 24, 2026

    Maybe something happened during the install?  You can uninstall and reinstall. Since it’s new, you probably will not loose anything, like preferences or keyboard shortcuts. You might try that. But it usually just works. 

    MyerPj
    Community Expert
    Community Expert
    July 24, 2026

    Use a desktop shortcut or from the main menu click the Premiere icon. (or double-click a desktop shortcut). You don’t need to open the creative cloud app and use their shortcuts.

    LeejinhanAuthor
    Participant
    July 24, 2026

    The same happens. When I click the premiere pro icon, it guides me to website for downloading. And I follow the website, the same problem occurs as you see above. What should I do?