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venusjewelers
Participant
July 5, 2014
Question

I can't seem to get my serial number upon entering code from purchased card because it says that this code is associated with another user id. I cannot figure out what email is associated with it! I have checked all possible sign up emails to see if

  • July 5, 2014
  • 1 reply
  • 56 views
  1. bought the program from office depot.
  2. tried installing it and stopped short for whatever reason
  3. tried to install it at a later date
  4. trying to get a serial #
  5. says that the code i entered is already associated with an email
  6. for the life of me cannot figure out which email addrss that is!!!
  7. have checked all possible emails to see if there were any subscriptions/serial # associated with it.

so, anyway can someone please tell me how to backtrack to find which email address a code is associated with!!/?

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    1 reply

    kglad
    Community Expert
    Community Expert
    July 5, 2014

    contact adobe support using the chat option as soon as that button becomes available, Contact Customer Care