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Felix5E5D
Participant
June 13, 2021
Question

I can't sign in to my Creative Cloud

  • June 13, 2021
  • 1 reply
  • 253 views

1. Open Creative Cloud on my laptop (win 10)

2. Screen with "Signed out...-> sign in"

3. click on "sign in"

4. for a short moment the "sign in" screen appears 

5. after that a white screen with "loading Creative Cloud" 

6. after some time -> same as 2

=> repeat forever

 

(as I'm writing this, sometimes no 5. is "unable to reach Adobe servers" and when I click on "retry" the "Signed out" message appears again)

 

I reinstalled it a few times but its always the same :c

(bought it like a week ago)

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1 reply

Nancy OShea
Community Expert
Community Expert
June 13, 2021
Nancy O'Shea— Product User & Community Expert