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pohizzleinator
pohizzleinator
Participant
February 28, 2017
Answered

I can't sign into Creative Cloud - Username Problems

  • February 28, 2017
  • 1 reply
  • 213 views

I accidentally typed in my email address wrong, adding an 'r' to my username and now it won't allow me to sign out and correct the mistake. What can i do to fix this?

This topic has been closed for replies.
Correct answer kglad

check your account to verify your subscription is what you expect and to verify your adobe id, https://www.adobe.com/account.html

then sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
February 28, 2017

check your account to verify your subscription is what you expect and to verify your adobe id, https://www.adobe.com/account.html

then sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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