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T
tomprestriidge
Participant
April 20, 2012
Answered

I can't start my subscription in PS CS5.1?

  • April 20, 2012
  • 1 reply
  • 4440 views
I've entered my serial code and after proceeding, a message appears saying: "We were unable to start your subscription for Adobe Photoshop CS5.1 Extended Subscription Edition."
Why is this happening? I really want to use Photoshop!
Please help! Thanks.


This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Please try the following steps to try to resolve your difficulties.

  1. Locate the hosts file.
  2. Click Start, click Run, type "%systemroot% \system32\drivers\etc" and then click OK.
  3. Right-click the file and select Open. Select Notepad for the application to open the hosts file.
  4. Save a backup of the file. Choose File > Save As. Name the file hosts.backup and click OK.
  5. Find 127.0.0.1 activate.adobe.com and delete this entry.
  6. Save the file and close it.

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
April 20, 2012

Has your subscription worked previously and has just now stopped working?

M
Manish-Sharma
Inspiring
April 20, 2012

change system clock to PST and then check

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