I can't update Premiere Pro

Forum|Forum|8 years ago
June 12, 2017
3 replies
5653 views

I can't update premiere pro to 11.1.1 and open my co-workers projects, all work is paralyzed because of this error:

Creative Cloud says I have all "Latest Versions"

There is no option for updete in Premier too.

Creative Cloud

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Correct answer Andrew_S

This is a problem with CC. If you have a 11.x.x version installed and version 11.y.y comes out, then it is not shown as a possible upgrade as this is a minor bug fix / upgrade.

Same apples to 10.x.x to 10.y.y

However, if you are running 10.x.x and version 11.y.y comes out (a major version change) then you are notified.

To fix your problem, you have uninstall premiere and AME, re-boot and CC should then show you that 11.1.1 is available to be installed along with AME.

A

Andrew_S

Inspiring

When I last tried to update to a minor version fix, sign in then out did not work. Only uninstall, re-install worked.

E

excited_Genie16B8

Legend

I don't believe that's normal, though.

A

Andrew_S

Inspiring

I've been through this before;

Cannot update Premiere 2017

A

Andrew_SCorrect answer

Inspiring

This is a problem with CC. If you have a 11.x.x version installed and version 11.y.y comes out, then it is not shown as a possible upgrade as this is a minor bug fix / upgrade.

Same apples to 10.x.x to 10.y.y

However, if you are running 10.x.x and version 11.y.y comes out (a major version change) then you are notified.

To fix your problem, you have uninstall premiere and AME, re-boot and CC should then show you that 11.1.1 is available to be installed along with AME.

E

excited_Genie16B8

Legend

To fix your problem, you have uninstall premiere and AME, re-boot and CC should then show you that 11.1.1 is available to be installed along with AME.

I don't think you have to go that far. At least, I never did.

All I needed to do was sign out and then back into the CC desktop app.