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moniqueLove
moniqueLove
Participant
January 26, 2018
Answered

I can't update to Premiere Pro CC 2018

  • January 26, 2018
  • 2 replies
  • 3335 views

I wasn't able to update Premiere because I didn't update my mac, but I just updated it, and all my other apps have been updated, but every time I try to update Premiere I get an error message saying "Another installer instance is running. Wait for it to finish and try again." But I'm not installing anything else. So I waited for like an hour and it keeps giving me the same message every time I try to update it. I thought it was just Premiere, so I tried installing another app but I just got the same error message as I did with Premiere.

Could some one please help?

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Moniquelove, I am sorry that you are receiving the error that another installer is running while installing Premiere Pro CC.  What version of macOS are you installing Premiere Pro CC on?

Have you rebooted the computer yet? If so then please review the install log for the exact error preventing Premiere Pro CC from installing.  For information on how to locate the install log see Creative Cloud download and install errors .  Please post any errors you discover in this discussion.

2 replies

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
January 26, 2018

Moniquelove, I am sorry that you are receiving the error that another installer is running while installing Premiere Pro CC.  What version of macOS are you installing Premiere Pro CC on?

Have you rebooted the computer yet? If so then please review the install log for the exact error preventing Premiere Pro CC from installing.  For information on how to locate the install log see Creative Cloud download and install errors .  Please post any errors you discover in this discussion.

moniqueLove
moniqueLoveAuthor
Participant
January 26, 2018

I am running macOS High Sierra, and I have restarted my computer and Premiere is currently updating at the moment. Thank you so very much for your help. <3

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
January 26, 2018

Excellent.  Thank you for the update, Moniquelove.  Please update this discussion if you face any additional difficulties with the installation process.

Kanikas
Kanikas
Legend
January 26, 2018

Moving to Creative Cloud Download & Install​

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