I can't veiw the download page it says i may need additional software.

  When I purchased my licesnce tonight I tried to download and it didn't work. I assumed that this might be because of my fiances trial version on the same desktop so I deleted creative cloud under her account. then I tried to download again and got a broken page. I tried multiple times to download photoshop and it would show me a page that said I couldn't view the page and may need additional software. I had a trial version of adobe or