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matt_7505
Participant
July 7, 2025
Question

I canceled my subscription years ago and now I’m trying to unload the hundreds of Adobe files that a

  • July 7, 2025
  • 2 replies
  • 98 views

There are hundreds of Adobe files on my computer that I want to get off and it's taking me hours to figure out how to get them off and I can't get them all off. Does anybody else have as much trouble as I am, it's taking me hours and Adobe is no help. The files just keep coming back and there's more and there's more and there's more Jesus what what is it? It's driving me crazy I tell you Adobe is a very terrible company to get away with this. It's just ridiculous. shut, Adobe down

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 7, 2025

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community">
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 7, 2025

    , do a clean cc uninstall carefully following each applicable step:

    uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

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