I cancelled my free trial and am still being charged!

Forum|Forum|7 years ago
September 25, 2018
5 replies
5230 views

I originally had used another card to use as “payment” to get the photoshop trial since I had no money in my own account. I had used the trial version and then manually cancelled before my trial time was up. I thought everything had gone through, afterwards I then bought photoshop with my own card. But the other card is still being charged, even after I cancelled the trial. It’s been charged twice already, yet there is no billing history of it on my Adobe account! Please help!

Creative Cloud

This topic has been closed for replies.

Correct answer Nancy OShea

Trial versions are free. No credit card is required. The Trial ends autmatically after 7 days.

It sounds to me as if you purchased 2 Photography Plans. You will need to contact Adobe Care by Live Chat to get this sorted.

Contact Customer Care

K

Karen31979971p2n0

Participant

That's not true. I feel this is fraud. How do I speak to live chat.

kglad

Community Expert

@Karen31979971p2n0

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

A

Arkeya26497690dh8n

Participant

I canceled my account before the free trial ended. I unsubscribed as well. I'm still being charged and I tried to cancel again today and it stated I will be charged 99$

kglad

Community Expert

@Arkeya26497690dh8n, gather the documents that verify you cancelled in a timely manner and use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

A

Anna2463182982ro

Participant

This is absurb when you didn;t use the application and then they go on charging for the first month when it was cancelled before the trial period end and then another charge. Tremendous charges. Absolutely absurd!

John T Smith

Community Expert

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730