I cancelled my free trial week and they charge me anyway. I cant find a number or chat to talk to someone. HELP!!

Forum|Forum|3 hours ago
July 10, 2026
2 replies
14 views

I used one image, cancel free trial and now I paying a YEAR LONG suscription! I haven’t even log in since that day and there is no chat to talk to a human being. Help please!!

C

Carola GalvezAuthor

Participant

No, same useless page page without any way to chat nor talk to anyone. Is there some link that won’t lead me - yet again - to https://helpx.adobe.com/es/support.html where no one is contactable? Thanks

kglad

Community Expert

you can bypass the bot.

Jeff_A_Wright

Community Manager

Thank you for posting, Carola.

I apologize for any problems you have encountered reaching us, and for not finding more value from Adobe Stock.

I can confirm there are no records of any attempts to reach us. Please use a different device to contact us at https://adobe.ly/4yhlFYL to speak with a member of our team who can help you process your refund request.

If the device or network you are using is managed by an organization, Carola, then you will need their help to reach us at https://adobe.ly/4yhlFYL.

For more information about canceling Adobe Stock, see https://adobe.ly/4yhlHjl. Any refunds issued will take up to 14 days.

Please update this public discussion thread if you have any additional questions, Carola. ^JW

C

Carola GalvezAuthor

Participant

Thank you for Your answer. Attempt how? there is no link to chat nor call you in the entire page as far as I could review.
ill try in the links sent by you, and let you know if I get lock in a Q&A page again.

Jeff_A_Wright

Community Manager

I appreciate the update, @Carola Galvez, and I understand how frustrating this is.

I checked again, and there are still no records of any attempts to reach us, so the device or network you are using to contact us at https://helpx.adobe.com/contact.html?rghtup=autoOpen appears to be blocked. This could be by design if a school or organization manages the device.

You can use a smartphone or tablet to reach us at https://helpx.adobe.com/contact.html?rghtup=autoOpen, but you will need to contact us directly to have any action taken on your account, @Carola Galvez.

There won’t be any additional responses from Adobe employees in this public discussion forum over the weekend, but English chat support is available 24 hours a day, 7 days a week at https://helpx.adobe.com/contact.html?rghtup=autoOpen.

Please find someone locally who can help you reach us at https://helpx.adobe.com/contact.html?rghtup=autoOpen if you are not able to see the chat dialog box, @Carola Galvez.

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