I cancelled my subscription but it’s still taking money out my account can I speak to someone about this ?

3 replies
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Why won’t it let me cancel?

Peru BobCorrect answer

Community Expert

You need to have a valid form of payment before you can cancel a subscription and get a refund.

https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

If properly cancelled, refunds are issued within 14 days.
See here:

https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

and here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Peru Bob

Correct answer

Community Expert

You need to have a valid form of payment before you can cancel a subscription and get a refund.

https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

If properly cancelled, refunds are issued within 14 days.
See here:

https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

and here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

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AkanshaAshra

Community Manager

Hi @resourceful_Beekeeper9ebd

Thank you for reaching out and sharing the details.

We checked your case and can confirm that it is still active under the ID ADB-47738535-D9M1. The Support team will continue to assist you with your concern and provide further updates regarding the available resolution.

We appreciate your patience and understanding while the case is being reviewed.

^Akansha

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M

Manan Joshi

Community Expert

Check if you are still subscribed to something, see at https://account.adobe.com/plans

If you not subscribed and still getting charged then contact Adobe Support and get this sorted.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

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-Manan

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