I cannot activate. Acrobat doesn't connect to internet at work and Adobe's phone numbers are disconnected

Question

I bought Acrobat and when I finished installing it, it couldn't seem to connect to the internet to activate properly. I contacted my IT person at work and he showed no issues with the firewall (which we took down for the install) or our network.

I also tried to use the phone activation route, but the 2 numbers the software provides are either disconnected or just wrong. I thought they might be outdated, so I verified on the Adobe site. 1-866-772-3623 does NOT work when you dial it. I've tried multiple times a day for over a week. The other number (1-206-675-6222) isn't even a working number. What am I supposed to do?

I have the Serial Number and the Activation Number and the Activation Type. But I can't activate the software without the Authorization Code. Can anyone help me with this realizing that I've done everything correct up until this point? Is there a more current phone number to try and reach Adobe's phone activation help line?

- Paul

kglad · Accepted Answer

unless that's acrobat 7 or older, check your hosts file.

for help with that and other common problems, Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC

if you have an old version, that activation servers are closed. is that (v. 7) the problem?

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