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Participant
Sep 13, 2026 10:00 PM UTC
Answered

I cannot activate my Acrobat DC licence on my new computer because the old activations remain registered to computers that were wiped and are no longer accessible. How can I reset the activations?

I have a legitimate Acrobat DC perpetual licence. On my new computer I get the message that my serial number is “already in use by the maximum allowed computers.”

My previous computers were completely wiped following a security breach, so I cannot access them to deactivate Acrobat.

Adobe Support directed me to post here. Could an Adobe employee please clear/reset the old activations so I can activate Acrobat on my new computer?

I can provide my serial number privately if required. Thank you.

    Nancy OShea
    Nancy OSheaCorrect answer
    Community Expert
    Sep 14, 2026 11:39 PM UTC

    Acrobat DC is end of life. Use these supported products instead:

    Hope that helps.

     

     

    Nancy O'Shea— Product User & Community Expert

    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    Sep 14, 2026 11:39 PM UTC

    Acrobat DC is end of life. Use these supported products instead:

    Hope that helps.

     

     

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    Nancy O'Shea— Product User & Community Expert
    kglad
    Community Expert
    Community Expert
    Sep 13, 2026 10:17 PM UTC