Skip to main content
G
Grip12
Inspiring
March 26, 2014
Answered

I cannot connect to the internet to validate my serial number for Premiere Elements 12

  • March 26, 2014
  • 1 reply
  • 5429 views

Hi

I have checked the firewall and security and privacy settings and allowed every program and site I believe are relevant.  I have six days remaining to validate my program.  Is there something else I can do to allow the connection?  Validating offline does not seem to be an option as the notification is basically devoid of links.

Would appreciate any help.

Grip12

    This topic has been closed for replies.
    Correct answer GautamBahl

    Hi Grip12,

    There is no need to change hosts file to original state.

    Please refer to the below article for issues with no Internet connection errors.

    http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

    Thanks

    1 reply

    GautamBahl
    Community Manager
    GautamBahlCommunity Manager
    Community Manager
    March 26, 2014

    Hi Grip12,

    Welcome to Adobe Forums.

    Please rename the hosts file host.old

    Below is the location of the file.

    For Windows: C:\Windows\System32\drivers\etc

    For Mac: Open the finder window and click on go and choose go to folder

                  

                   and type /etc and press enter.

    Thanks

      G
      Grip12Author
      Inspiring
      March 26, 2014

      Hi GautamBahl

      Thanks for your advice.  Renaming the hosts file seems to have worked - I have exported a clip and it does not have a watermark.

      Do I restore the hosts file to the original state?

      Another problem is when I click on the Help button I cannot connect to the online Help site and others as it says I have no internet connection - which is incorrect.

      Any suggestions

      Thanks

      Grip12

      GautamBahl
      Community Manager
      GautamBahlCommunity ManagerCorrect answer
      Community Manager
      March 26, 2014

      Hi Grip12,

      There is no need to change hosts file to original state.

      Please refer to the below article for issues with no Internet connection errors.

      http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

      Thanks

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices