I cannot get applications to update using Adobe Application Manager

Forum|Forum|12 years ago
December 31, 2013
1 reply
347 views

One or two of the 9 applications needing updates successfully updated. The others fail after multiple attempts. About a year ago I was given instructions to remove the application manager nd download it again, but I have lost those instructions.

There was an Adobe tool used to remove the manager correctly and reinstall it, but I cannot find it.

If someone from Adobe is monitoring, perhaps he/she can help?

This topic has been closed for replies.

A

Anonymous

Hope this helps. Look at this doc. http://helpx.adobe.com/creative-suite/kb/troubleshoot-creative-cloud-installation-download.html

U

UrSphereAuthor

Participant

I just went through a most vexing chat session with Adobe support to try to resolve this issue. I had to ask for the support rep to follow case escalation procedures because the rep kept contradicting him/herself and created much confusion.

I am reconsidering membership renewal for Creative Cloud after this experience with support. I could not obtain a straight answer about issues with CS6 apps needing bug fixes and whether or not AAM is still necessary if running CS6 apps. Nor could I get an answer as to why the 9 apps that needed bug fixes miraculously show up in the new CC Desktop App as status "Up to Date". The updates failed every time I tried using the AAM, all we did was clean up some files by hand and reinstall the CC Desktop App. We made no updates to individual apps, yet they show "Up to Date" status.

If anyone else has experienced this and has a coherrent explanation then they are way ahead of Adobe support. I'd like to hear from you.

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