I cannot install CC on my new computer all solving problem instructions not working

Forum|Forum|5 years ago
January 16, 2021
3 replies
470 views

I followed all support solving problem instructions up to the creative cloud cleaner and even this is not solving my issue. I also desactivated the anti-virus and still cannot install Creative Cloud on my new computer. I have also desactivated the session on my other computer that is being repaired in shop.

What is the next step for me? Can somebody help me or is there any way to have someone from Adobe helping me?

This topic has been closed for replies.

A

ackerthehacker

Participant

I'm having the same problem ...longtime CC user ...cannot update to the latest versions in CC ..ger error 113. Troubleshooting steps point to network connection ..but I'm logged on giving this message! No AV, Software firewall turned off, same error. Big Sur on 11.1 Mac Imac Pro

AxelMatt

Community Expert

Please take a look here: How to resolve connection errors with Adobe Creative Cloud and Creative Suite applications

Especially check your HOSTS file. Normally the all entries in the HOSTS file should been commented out.

How to resolve connection errors with Adobe Creative Cloud and Creative Suite applications

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

AxelMatt

Community Expert

Before we can try to help we need more and detailed informations about your environment.

To insert screenshots, please use the "Insert Photos" icon in the toolbar, so that we don't have to download them.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

L

Light-worx

Participating Frequently

That´s a screenshot of the Error I alwasy get, when I try to install CC. I also tried everything, that was written in the FAQs. But it still won´t install.

AxelMatt

Community Expert

If you have done all steps described here Learn what to do if the Creative Cloud desktop app won't open or shows a spinning progress wheel. (adobe.com)

then see also here

Creative Cloud desktop app stops responding (adobe.com)

If this doesn't help I would recommend a clean reinstallation.

backup all personal data, like templates, presets etc.
uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials
restore your personal data.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo