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Participant
May 12, 2015
Answered

I cannot install the app as shown in attached photo

  • May 12, 2015
  • 1 reply
  • 136 views

Firstly I have to apologise that my English is not good.

I had installed the Creative Cloud till the trial version is expired. Then I seen the same folder of the application in my mac so I decided to uninstall the app including it's link folder and reinstall by downloading via website but I cannot pass this step, the icon become grey and I can do nothing. What should I do? Thank you

This topic has been closed for replies.
Correct answer Sheena Kaul

Hi Naris,

It seems that the spinning wheel is what is creating the issue.

Please refer to the help document below to fix the issue:

App doesn't open | Progress wheel spins continually

Regards,

Sheena

1 reply

Sheena Kaul
Sheena KaulCorrect answer
Legend
May 12, 2015

Hi Naris,

It seems that the spinning wheel is what is creating the issue.

Please refer to the help document below to fix the issue:

App doesn't open | Progress wheel spins continually

Regards,

Sheena

Participant
May 13, 2015

big thx, I got it ^ ^

Sheena Kaul
Legend
May 13, 2015

You are welcome!

P.S. when using the adobe forums, please mark helpful/correct responses of Staff or helper, if there are any.