Skip to main content
K
kainenp8721706
Participant
June 22, 2015
Answered

I cannot re-install Creative Cloud on Mac

  • June 22, 2015
  • 2 replies
  • 309 views

I had to uninstall Creative Cloud, because it did not work anymore, just showed all white window. I couldn't uninstall it with "Uninstall" in Creative Cloud Folder, so I did it with CleanMyMac2.

Then, when I try to install it again downloading it from Adobe site, the Adobe installer always crashes while "Downloading Creative Cloud Desktop". No error message whatsoever, the installer just disappears.

What to do? Uninstall all Adobe products and install them back, or is there any easier solution?

This topic has been closed for replies.
Correct answer Govardhan.V

Please refer below link :

Creative Cloud installer crashes

2 replies

Govardhan.V
Govardhan.VCorrect answer
Participating Frequently
June 23, 2015

Please refer below link :

Creative Cloud installer crashes

    K
    kainenp8721706Author
    Participant
    June 23, 2015

    Thank you both for guidance. Brucgovn's instructions solved the issue.

      Govardhan.V
      Govardhan.V
      Participating Frequently
      June 23, 2015

      You are welcome

      Ned Murphy
      Ned Murphy
      Legend
      June 22, 2015

      Try using the CS Cleaner Tool before your next attempt to install... helps resolve installation problems for CS3 thru CS6 and for Creative Cloud

      http://www.adobe.com/support/contact/cscleanertool.html

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices