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Ed Dunne
Participant
November 29, 2022
Answered

I cannot update to Adobe Photoshop.

  • November 29, 2022
  • 1 reply
  • 833 views

I am trying to update to the latest version of Adobe Photoshop (v24). I am currently using v 23.5.0. When I click on the Update button I get a message that says 'Can't update Photoshop... because Adobe Bridge 2022 and Adobe Photoshop are open. They are NOT open. (I am using macOS 12.6 Monterey). How do I fix this? 

    This topic has been closed for replies.
    Correct answer Ed Dunne

    I tried that, but it didn't work. In the end I had to call in an ICT techie who went to OS ccommand line level to remove what he called a 'ghost version' of Photoshop that had not closed properly.  That's the only thing that worked.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 29, 2022

    restart your computer and immediately retry installing 

     

    <moved from using the community >

      E
      Ed DunneAuthorCorrect answer
      Participant
      December 7, 2022

      I tried that, but it didn't work. In the end I had to call in an ICT techie who went to OS ccommand line level to remove what he called a 'ghost version' of Photoshop that had not closed properly.  That's the only thing that worked.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      December 7, 2022

      glad it's resolved.

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