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meusebio13
Participant
December 6, 2015
Answered

i cant access photoshop it keeps asking for a subscription even tho i already have a monthly plan

  • December 6, 2015
  • 2 replies
  • 1018 views

it keeps saying i dont have a subscription and if i want it i have to pay.....even tho i already paid.....installed thru creative cloud app.

if this is how its going to be i might just be asking for my money back.

    This topic has been closed for replies.
    Correct answer kglad

    confirm that your account shows the subscription(s) you expect (and that the adobe id used in the next step is the correct one) by logging in here and checking your subscription status, https://www.adobe.com/account.html

    then, if it is current, sign out and then back in to your cc desktop application using the same adobe id used with the above link:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

    2 replies

    A
    Alin Bogdan25440035du8b
    Participant
    December 21, 2022

    Hi, that happened to me also today. How did you fixed it?

    Alin 

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    December 6, 2015

    confirm that your account shows the subscription(s) you expect (and that the adobe id used in the next step is the correct one) by logging in here and checking your subscription status, https://www.adobe.com/account.html

    then, if it is current, sign out and then back in to your cc desktop application using the same adobe id used with the above link:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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