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yutingj92521893
Participant
April 28, 2017
Answered

I cant login my account

My keyword and Adobe ID were right. I just can't login.

Why???

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    Govardhan.V
    Govardhan.VCorrect answer
    Participating Frequently
    April 28, 2017

    Mac


    Quit Adobe Creative Cloud app.

    1) Right click on Finder icon and  select "Go-To Folder" option.
    2) You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " )

    ~/library

    It will open User Library folder.

    3)Then navigate to Application Support>Adobe>OOBE. Open OOBE folder and trash Opm.db file.

    Once you had trashed Opm.db file , try to Sign in and check.

    View reply

    12 replies

    Dorin27581909gcb8
    Participant
    December 15, 2022

    Brucgovn, thanks for the detailed answer. I had the same issue and was able to fix it)))

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    john27579236075d
    Participant
    December 15, 2022

    I mjust signed in and i can't use my account, please any help.

     

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 15, 2022

    start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

     

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    marks57206
    Participant
    October 22, 2018

    This shit doesn't work. please have chat support.

    Completely worthless...I can't use the software I paid good money for!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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    Kanikas
    Kanikas
    Legend
    October 22, 2018

    Hi Mark,

    We're sorry for the inconvenience!

    Could you please let us know what issue are you facing? As you mentioned that you are not being able to use the product, what error do you get?

    You may also Contact Customer Care for help and support.

    Thanks

    Kanika

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    Govardhan.V
    Govardhan.V
    Participating Frequently
    April 28, 2017

    Are you trying to logging  to Adobe website or  Adobe Creative Cloud app?

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    yutingj92521893Author
    Participant
    April 28, 2017

    Yeah I tried to logging to creative cloud app. But I can't. I changed my keyword three times and it's still not working... the point is I can login on the website. So I was really confused....

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