I cant sign in to the Adobe website on my Mac.

Forum|Forum|3 years ago
June 18, 2022
2 replies
4529 views

Every time I click the Sign In button the whole website crashes. Every other site works fine on the Mac and I can access Adobe on my Windows PC from the same connection. What is going on?!

I have deleted my cookies, tried a different browser and done multiple restarts, but nothing works. The site still crashes.

Correct answer alecd72059996

For anyone who finds this, having the same problem. I have managed to fix this issue be completely uninstalling and re installing my browser. That seems to have reset the DNSSEC settings and I can get back to the log in page now.

Thanks to all who replied and tried to help out!

alecd72059996AuthorCorrect answer

Inspiring

For anyone who finds this, having the same problem. I have managed to fix this issue be completely uninstalling and re installing my browser. That seems to have reset the DNSSEC settings and I can get back to the log in page now.

Thanks to all who replied and tried to help out!

kglad

Community Expert

glad to hear the problem's fixed.

kglad

Community Expert

adobe's website is not crashing. is your browser closing after you click sign in?

can you sign in to your account, https://accounts.adobe.com

alecd72059996Author

Inspiring

The browser isn't closing no. It tries to load and every time I get dumped on a "That address couldn't be found" page.

Signing in to my account is exactly what im trying to do. If i click on that link it takes me back to the same page. doesnt matter how i try to get to the log in screen, the same thing happens every time.

kglad

Community Expert

clear your browser's cache and cookies and retry.

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