I connot log in CC account and cant download CC Desktop

Forum|Forum|1 year ago
December 13, 2024
1 reply
224 views

I purchased a subscription from this account yesterday. I can log in to creative cloud from my phone, but when I click on the log in option from my computer, I get an error saying that this site cannot be reached. Similarly, when I try to log in to the download application site, I cannot open the site. Finally, I found a direct link from the Adobe Help section and downloaded the setup file. However, while installing, I get an Error Code 72 warning. I followed the instructions in the Help Center again and tried to solve the problem, but it did not work. So, right now I can neither log in to Adobe Creative Cloud nor install the application.

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Correct answer AxelMatt

Error 72 indicates an certificate error.

See here: Error code 42 or 72 when installing Adobe Creative Cloud

See also here How to resolve connection errors with Creative Suite applications and check all steps tthat described in the document. Check especially you HOSTS file.

What's the exact error message? Please post it here word-by-word.

AxelMatt

Correct answer

Community Expert

Error 72 indicates an certificate error.

See here: Error code 42 or 72 when installing Adobe Creative Cloud

See also here How to resolve connection errors with Creative Suite applications and check all steps tthat described in the document. Check especially you HOSTS file.

What's the exact error message? Please post it here word-by-word.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

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dennisweuAuthor

Participant

I have already made the settings in the first link you sent but nothing has changed, I am still encountering the same error when trying to install the setup file. I have just tried to apply the help in the second link but none of the links it asks me to open open. I always get the following warning: This site cannot be reached. I can access Adobe's homepage, but when I click on the sign in option, this error occurs again. The error in the CC Setup I downloaded is exactly as follows:

We encountered the following problem:

A problem occurred with the downloaded files. For troubleshooting tips, visit our customer support page. (Error code: 72)

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dennisweuAuthor

Participant

and I also tried to log in from other internet browsers, I tried to delete all cookies and log in, I also tried connecting to wifi from my phone, but none of them worked. I still get the same errors

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